Dog Groomer/ Pet Stylist

Dogtopia, the industry leader in dog daycare, boarding, and grooming services has an opening for an energetic, organized, business-minded individual as our Lead Groomer. This is a role for someone with extensive grooming experience, operations, attention to detail, clear communication, selling through education and customer service experience who understands hard work, how to deliver and provide top customer service, and ensure a great environment for the dogs in our care.

Dogtopia Mission

To enhance the joy of dog parenthood and enable dogs to positively change our world.

Dogtopia Brand Manifesto
Dogs are the world to us. They give us their all every day and expect nothing in return. We're a really big deal to them. So, they're a really big deal to us. Big or small. Floppy ears or sloppy kissers. At Dogtopia, we have endless love for them all. And we stop at nothing to make sure they're happy, safe, and fulfilled even when you can't be there. From our uncompromising safety standards to our extensive Dogtopian training, it matters to us the way it matters to you. Life is too short (even in dog years) to not live it up on the daily. Now you both can. They're always up for a treat and when you're thinking of a place for your pup to play, stay or get pampered, Dogtopia is exactly what they'd ask for if they could.

Requirements

Core Competencies

Consistent and timely attendance
Manage all incoming/outgoing stylist inquiries
Assisting w/ client check-ins
Providing clients with an exceptional guest service
Completing high quality grooms – conversion
Adhere to client’s instructions of breed cut and styling
Keeping the grooming area and grooming tools clean and sanitized
Laundry and general cleaning
Other duties assigned
Detailed and accurate client directory
Track all your grooming commission and provide detailed and accurate list for General Manager
Proactively display our Dogtopia Core Values and Standards on a daily basis, attributing to our brands long-term vision and goals

· To follow all policies and procedures lain out in our HR Handbook

· Work with General Manager to create and approve work week schedule consistent and predictable

Qualifications

Must love dogs
Able to communicate effectively and consciously with customers and co-workers
Ability to spend up to 100% of work time standing
Ability to work flexible days and hours, including holidays and weekends
Ability to work cohesively with others in a fun, fast paced environment
Strong customer service skills
Sales experience required
Able to lift 50+ pounds
2+ years of professional grooming experience
Able to maintain a professional demeanor, that’s solutions driven, in all situations

Proficiency in the use of technology

· E-mail

· Internet

· Phone systems

· Database Management

· Sales Force

· Dogtopia Dashboard

· Understanding of all used of technology that store offers for employees and customers

Personal Characteristics

Detail Oriented
Quick thinker
Strong problem solving skills
Emotionally intelligent
Outgoing, enthusiastic by nature
Fun-loving
Strong Multitasker
Will take charge of their department for continued growth and success
Team player and strong relationship building skills
Highly organized
Detailed planning
Creativity and Innovation: Always striving for consistency and quality

The Rules by which we, as DOGTOPIANS live by are:

We LOVE life unconditionally like a dog.
We STAY loyal to our pack.
We CHASE the absolute highest standards of safety.
We PLAY to our fullest potential.
We TREAT every day like It's the Most Exciting Day Ever.
Actively purses hiring candidates by reviewing applications, interviewing, and on-boarding
Set Realistic goals for store and employees
Is willing to be flexible with hours depending on need of store, this may require working over the 43-50hr threshold

Selling

Lead generation
Lead connection/engagement
Lead conversion
Nurture pet parent relationships
Providing highest quality service available on a consistent basis

Clean and Safe Environment - to ensure our furry friends are always in a safe and clean environment we take pride in working as a team to get all the nitty gritty complete

Maintain and update cleaning schedule, along with holding themselves and team accountable to the Dogtopia safety and cleaning standards.
Inventory management of cleaning, dog and 1st aid supplies
Properly handle all dog injuries with corresponding documentation and pet parent communication
Providing the highest standard of safety and transparency at all times

Financial and Administrative

Maintain and utilize reporting to drive sales and service

· Utilizing training opportunities for oneself such as continuing education, dog injuries, billing issues, or customer complaints

Actively communicates team developmental needs and issues to management to ensure growth
Develops team in up-selling and through scheduling and consultation services process
Communicates any concerns or needs to General Manager and/or franchise owner proactively and partnering after attempting to resolve issues
Contribute to all social media planforms utilized at Dogtopia
Work with team to assure our Quality of Care sets the standards for dog care

Customer Service & Presentation

· Maintains a neat and organized Front Desk and grooming area at all times. This includes dress code

Sets the example for the team on the 3 S's (smile, story and satisfaction) and hold accountable to internal and external customer service standards.
Keeps the team members engaged in their duties
Strive for a NPS score of 90%+
Ability to provide Pet Parent facility tours
ENJOY your team! GROW your team! And PLAY to your fullest potential

As the Dog groomer/Stylist, you are responsible to work with all customers human and k9, along with team members to ensure our customer experience sets the highest standards and satisfaction of our customers.

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

Employee discount
Paid time off

Compensation Package:

50% commission
Performance bonus
Tips

Schedule:

Monday to Friday
Weekends as needed

Shift availability:

Day Shift (Required)

Ability to Commute:

Ballwin, MO 63011 (Required)

Ability to Relocate:

Ballwin, MO 63011: Relocate before starting work (Required)

Work Location: In person

Dogtopia of Town & Country

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